Purpose

• The purpose of this document is to aid in usability analysis of Knowledge Management software systems ranging from low order to high order usability. This helps prioritize features and come up with innovative design to optimize the usability and usefulness of software products. The goal is create tools that are true human companions by compensating for human shortcomings.

Human KM Faults

• Low Level

  • Memory

    • Forgetting where something is

      • What folder it is in

      • How it is connected

    • Forgetting words used

    • Forgetting when something was made

    • Forgetting who made something or shared something

    • Forgetting how something was labelled

      • What is it tagged as

    • Sometimes we even think something may exist that doesn't exist

  • Unawareness

    • We may accidentally delete something and not realize

    • We may forget to save something

  • Errors

    • We may spell something incorrectly

    • We may assign an incorrect tag

    • We may connect something improperly

• High Level

  • Bias

    • See Bias Analysis

  • False knowledge

  • Emotions

    • Frustration

      • If something doesn't work as expected

      • If they are frustrated to begin with

    • Fear of Evaluation?

      • Stress Caused by Accountability / Auditing